Our caseworkers interview each senior to determine his or her needs and the support they currently have available. They provide information about the
many services available and encourage the senior to use the appropriate services after referring him or her to the services from which he or she will most benefit. The caseworkers will help seniors complete Circuit Breakers, COLDFACTS, housing, and public assistance applications as well as Medicare Part D. They are also here to act as an advocate for the senior, assist seniors
with solving the problem of aging, and to provide social and emotional counseling when needed. They also investigate possible cases of abuse or neglect, refer such cases to appropriate authorities, and follow and monitor the delivery of services to ensure effectiveness.